Articles scientifiques

L'ambidextrie des entreprises familiales : comment concilier orientation entrepreneuriale et stratégie de pérennité ?


Finance Contrôle Stratégie

mars 2016, vol. 19, n°1, pp.1-21

Départements : Informations Systems and Operations Management, GREGHEC (CNRS)

Cet article montre que les caractéristiques des entreprises familiales leur permettent de promouvoir simultanément des processus d’exploration et de capitalisation conduisant à une ambidextrie organisationnelle. Cette recherche, fondée sur 12 cas d’entreprises innovantes et pérennes, apporte un nouvel éclairage sur cette capacité singulière et ouvre des perspectives de généralisation à des entreprises aux caractéristiques semblables

Le numérique au service des entités dédiées à l'innovation de rupture


Revue Française de Gestion

janvier-février 2016, vol. 42, n°254, pp.65 - 87

Départements : Informations Systems and Operations Management, GREGHEC (CNRS)

Mots clés : Ambidextrie, Innovation, Digitalisation, Expérimentation, Open innovation, Rupture Ambidexterity, Innovation, Digitalisation, Experimentation, Open innovation, Breakthrough

Plusieurs entreprises mettent en place des entités dédiées à favoriser l’innovation de rupture. En nous appuyant sur l’analyse de huit entités, nous identifions quatre types d’activités qui y sont menées et montrons comment certains outils numériques favorisent leur exécution. Il y a trois types d’outils : ceux qui font le lien avec l’environnement de l’entreprise pour s’approvisionner en idées et connaissances, ceux qui permettent d’identifier et développer les comportements intrapreneurs et ceux favorisant l’expérimentation. Tous concilient la divergence créative de l’exploration avec la maîtrise des coûts et des délais et favorisent la coexistence de différentes formes d’ambidextrie organisationnelles

You Can’t Bribe a Computer: Dealing with the Societal Challenge of Corruption Through ICT


MIS Quarterly

juin 2016, vol. 40, n°2, pp.511-526

Départements : Informations Systems and Operations Management, GREGHEC (CNRS)

Mots clés : Corruption, e-govenrment, Institutions, ICT impact, Base corruption, Permeated corruption, Stakeholder service systems

Despite the influence of information and communication technologies (ICTs) on enhancing transparency and fairness, there is limited theoretical understanding of how ICT affects corruption. Adopting an institutional perspective, we conceptualize the mechanisms through which e-government influences corruption in a nation. Specifically, we theorize the relationship between e-government and corruption at two levels: (1) base corruption observed in national institutions (political, legal, and media institutions), and (2) permeated corruption in the national stakeholder service systems (business and citizen systems). Using panel data from 63 countries over a 4-year period, we test the direct and mediated effects of e-government on corruption in national institutions and stakeholder service systems, respectively. This exploratory study provides preliminary insights into the mechanisms through which corruption manifests in a nation and demonstrates how e-govenrment can be helpful in alleviating it. In addition, the study offers important implications that we believe will be instrumental in stimulating future research on the subject

A Note on 'Sourcing Decisions with Stochastic Supplier Reliability and Stochastic Demand'


Production and Operations Management

octobre 2015, vol. 24, n°10, pp.1636-1639

Départements : Informations Systems and Operations Management, GREGHEC (CNRS)

Mots clés : Sourcing, Supplier selection, Random yield

This note complements the study of Burke, Carillo, and Vakharia (2009 hereafter “BCV”) which analyzes a class of single-product multisourcing problems under stochastic demand and random yields. The purpose is twofold. First, we prove that the objective function used by these authors is only a lower bound for the expected profit for which we provide the correct expression. Second, we show on some of the numerical instances provided in BCV's study that the structure and the performance of the BCV ordering policy may be substantially different from the optimal ordering policy. We conclude by giving general qualitative insights characterizing suboptimality of the BCV solution

Bridging the Service Divide Through Digitally Enabled Service Innovations: Evidence from Indian Healthcare Service Providers


MIS Quarterly

mars 2015, vol. 39, n°1, pp.245-264

Départements : Informations Systems and Operations Management, GREGHEC (CNRS)

Mots clés : Developing countries, Digital divide, Healthcare, India, Institutions, Process view, Service divide, Service innovation, Service science, Service systems, Social entrepreneurship, Society

The digital divide is usually conceptualized through goods-dominant logic, where bridging the divide entails providing digital goods to disadvantaged segments of the population. This is expected to enhance their digital capabilities and thus to have a positive influence on the digital outcomes (or services) experienced. In contrast, this study is anchored in an alternative service-dominant logic and posits that viewing the divide from a service perspective might be better suited to the context of developing countries, where there is a huge divide across societal segments in accessing basic services such as healthcare and education. This research views the prevailing differences in the level of services consumed by different population segments (service divide) as the key issue to be addressed by innovative digital tools in developing countries. The study posits that information and communication technologies (ICTs) can be leveraged to bridge the service divide to enhance the capabilities of service-disadvantaged segments of society. But such service delivery requires an innovative assembly of ICT as well as non-ICT resources. Building on concepts from service-dominant logic and service science, this paper aims to understand how such service innovation efforts can be orchestrated. Specifically, adopting a process view, two Indian enterprises that have developed sustainable telemedicine healthcare service delivery models for the rural population in India are examined. The study traces the configurations of three interactional resources—knowledge, technology, and institutions—through which value-creating user-centric objectives of increasing geographical access and reducing cost are achieved. The theoretical contributions are largely associated with unearthing and understanding how the three interactional resources were orchestrated for service-centric value creation in different combinative patterns as resource exploitation, resource combination, and value reinforcement. The analysis also reveals the three distinct stages of service innovation evolution (idea and launch, infancy and early growth, and late growth and expansion), with a distinct shift in the dominant resource for each stage. Through an inductive process, the study also identifies four key enablers for successfully implementing these ICT-enabled service innovations: obsessive customer empathy, belief in the transformational power of ICT, continuous recursive learning, and efficient network orchestration.


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