Articles

Absorptive Capacity and Source-Recipient Complementarity in Designing New Products: An Empirically Derived Framework

C. Abecassis-Moedas, S. BEN MAHMOUD-JOUINI

Journal of Product Innovation Management

2008, vol. 25, n°5, pp.473-490

Départements : Information Systems and Operations Management, GREGHEC (CNRS)


Numerous publications are dedicated to absorptive capacity and new product development (NPD). Most are centered on the recipient team, and very few consider the effects of the source team knowledge characteristics on the knowledge absorption and the NPD performance. This paper analyzes the type of the external knowledge sourced from outside the organization and the process through which it is used by the recipient firm and the effect on NPD performance. This is done through a specific type of source team knowledge, the design, and through the NPD process in industries (clothing and construction) where it plays a key role. NPD cases were analyzed and clustered in three categories of design absorption processes. From these categories, a conceptual framework of the source-recipient knowledge complementarity and its impact on the NPD performance is proposed. The main result is that the complementarity between the recipient and the source knowledge is a critical aspect of the absorption process and therefore of the NPD performance. From a managerial perspective, this research highlights the role of design in the NPD process and how the combination of design knowledge with prior knowledge (marketing or technological) is related to NPD performance.

Business Related Determinants of Offshoring Intensity

S. C. SRIVASTAVA, T. S. H. Teo, P. S. Mohapatra

Information Resources Management Journal

2008, vol. 21, n°1, pp.44-58

Départements : Information Systems and Operations Management, GREGHEC (CNRS)


Some researchers view information systems (IS) offshoring as extension of onshore IS outsourcing. However, others have the opinion that IS offshoring has its unique characteristics because of which, we cannot extend research made in onshore IS outsourcing without testing its applicability to the offshore context. This tension motivates our research to examine whether determinants of IS offshoring are indeed the same as determinants of onshore IS outsourcing? We examine the role of some firm level determinants of offshoring intensity. The four business related determinants that we analyze in this study are: business size, business cost, business financial leverage, and business performance. Results indicate a significant relationship between business size and offshoring intensity, and also between business financial leverage and offshoring intensity. Based on the results, we analyze similarities and differences between traditional onshore IS outsourcing and IS offshoring. Implications and contributions arising out of this study are also discussed

Effective Strategies for Internal Outsourcing and Offshoring of Business Services: An Empirical Investigation

Z. Aksin, A. MASINI

Journal of Operations Management

mars 2008, vol. 26, n°9, pp.239-256

Départements : Information Systems and Operations Management, GREGHEC (CNRS)

Mots clés : Shared services; Offshoring; Outsourcing; Strategy; Empirical analysis


The growing pressure to reduce costs and improve efficiency induces many organizations to undertake shared services initiatives. This consolidation and streamlining of common business functions is also known as insourcing, in-house services, business services, or staff services. While adoption of a shared service structure is viewed by many as an appropriate strategy to pursue, most companies still struggle to devise optimal strategies and to generate adequate returns on investments for their projects, because none of the approaches that are commonly adopted is recognized as universally effective.This paper builds upon the “structure-environment” perspective to uncover configurations of shared services organizations and to explain why and under what circumstances some of these configurations exhibit superior results. The conceptual model proposed challenges the notion of “best practice” and suggests that the effectiveness of a shared services project depends on the degree of complementarity between the “needs” arising from the environment in which a company operates and the specific capabilities developed to address these needs. The theoretical findings are validated empirically through the analysis of a large sample of European firms that recently undertook initiatives in this domain. Four dominant configurations of shared service organizations are uncovered, and their relationship to performance is explored.

Enhancing Discontinuous Innovation through Knowledge Combination: The Case of an Exploratory Unit within an Established Automotive Firm

S. BEN MAHMOUD-JOUINI, F. Charue-Duboc

Creativity and Innovation Management

juin 2008, vol. 17, n°2, pp.127-135

Départements : Information Systems and Operations Management, GREGHEC (CNRS)


The literature on innovation management underlines the necessity to separate the exploratory unit that builds new businesses on the basis of radical innovation from the exploitation unit that emphasizes continuous improvement. However, little research focuses on the exploratory unit in itself: the very nature of its activity, its composition, etc. The aim of this article is to analyse the exploratory unit in mobilizing results highlighted by research on organizational creativity. It is argued that in order to enhance discontinuous innovation, knowledge combination should occur and be facilitated in the exploratory unit. Hence, the research question is what organizational design at a fine-grained level and creativity processes are likely to enhance knowledge combination and thus discontinuous innovation? Based on an in-depth study of an exploratory unit created in an established multidivisional firm pursuing the development of discontinuous innovation and which generated several actual breakthroughs, we highlighted four key factors that enhanced knowledge combination: (i) the definition of the scope of the unit, (ii) the composition of the unit and the dual roles of its members, (iii) the boundary objects that supported the interactions between these members during the creativity process, and (iv) the arenas where new knowledge was further created

IT agility: striking the right balance

K. Sengupta, A. MASINI

Business Strategy Review

2008, vol. 19, n°2

Départements : Information Systems and Operations Management, GREGHEC (CNRS)


pas sous affiliation hecInformation technology has revolutionized the way companies manage and compete. Yet, the evolution of IT is never-ending. Kishore Sengupta and Andrea Masini have investigated whether and how being technologically agile makes for higher corporate performance and whether an organization can be too agile for its own good.

Service-Level Agreements in Call Centers: Perils and Prescriptions

J. MILNER

Management Science

février 2008, vol. 54, n°2

Départements : Information Systems and Operations Management


The Relationship between E-Government and National Competitiveness: The Moderating Influence of Environmental Factors

S. C. SRIVASTAVA, T. S. H. Teo

Communications of the AIS

2008, vol. 23, pp.73-94

Départements : Information Systems and Operations Management, GREGHEC (CNRS)


Using secondary data from 113 countries and the literature on Resource Based View [RBV] and Information Technology [IT] impact as the guiding theoretical lenses, we examine the relationships of e-government development and e-participation with national business competitiveness. E-government development represents the level of functional sophistication of e-government Web sites in a nation whereas e-participation is the level of country’s willingness to engage citizens in e-government processes. In addition, we analyze the moderating role of country environment on the relationships between e-government development and business competitiveness and also between e-participation and business competitiveness.Our results highlight strong association of e-government development as well as e-participation with national business competitiveness. Further, our results also show the moderating role of human capital, public institutions and macro-economic conditions on the relationship between e-government development and business competitiveness of a nation. Human capital and public institutions positively moderate this relationship whereas macro-economic environment marginally moderates the relationship in the negative direction. In contrast to this, the relationship between e-participation and business competitiveness is positively moderated only by national human capital. Further, we also analyze the combined relationship of e-government development and e-participation (e-government maturity) with national business competitiveness and observe that e-government maturity is also significantly related to national business competitiveness. Through this research, we make some important contributions that have implications for research and practice

The Structure of Collaboration in Electronic Networks

S. KUDARAVALLI, S. Faraj

Journal of the Association for Information Systems (JAIS)

octobre 2008, vol. 9, n°10, pp.706-726

Départements : Information Systems and Operations Management, GREGHEC (CNRS)


Many electronic networks, such as forums, provide interaction spaces where participants collaborate on complex issues over extended periods of time. However, while inter- and intra-organizational collaboration has been widely studied, collaboration practices in electronic networks need further investigation. Extant research on electronic networks has mainly emphasized availability of expertise, by focusing on factors such as individual resources and participant diversity. We call for a closer examination of the collaboration practices that allow such expertise to be leveraged for successful outcomes. We argue that an examination of collaboration practices in different technology-enabled contexts is essential to the study of knowledge work, which increasingly occurs in electronic networks. Therefore, in this paper, we provide a starting point by investigating the structure of collaboration that enables one group to engage in "deep discussion" and sense-making, develop perspectives, and create knowledge. Specifically, in the context of discussion threads, which are the locus of collaboration in many electronic networks, we explore the structure of interaction that leads to effective collaboration. We propose that two dimensions'initiating dialogue and sustaining dialogue'predict the effectiveness of collaboration in discussion threads. The hypotheses are tested on six months of message data collected from an electronic network focused on methodological issues in the social sciences. We find that the proposed interaction variables contribute to knowledge work over and above the traditional variables that have been studied in the literature such as individual resources and participant diversity. keywords: computer-mediated communication, online communities

Trust and e-Government Success: An Empirical Study

T. S. H. Teo, S. C. SRIVASTAVA, J. LI

Journal of Management Information Systems

hiver 2008, vol. 25, n°3, pp.99-131

Départements : Information Systems and Operations Management, GREGHEC (CNRS)

Mots clés : e-government, Intention to continue, IS success model, Public sector, Quality, trust


Electronic government is being increasingly recognized as a means for transforming public governance. Despite this increasing interest, information systems (IS) literature is mostly silent on what really contributes to the success of e-government Web sites. To fill this gap, this study examines the role of trust in e-government success using the updated DeLone and McLean IS success model as the theoretical framework. The model is tested via a survey of 214 Singapore e-government Web site users. The results show that trust in government, but not trust in technology, is positively related to trust in e-government Web sites. Further, trust in e-government Web sites is positively related to information quality, system quality, and service quality. The quality constructs have different effects on "intention to continue" using the Web site and "satisfaction" with the Web site. Post hoc analysis indicates that the nature of usage (active versus passive users) may help us better understand the interrelationships among success variables examined in this study. This result suggests that the DeLone and McLean model can be further extended by examining the nature of IS use. In addition, it is important to consider the role of trust as well as various Web site quality attributes in understanding e-government success

Vehicle routing with dynamic travel times: a queueing approach

T. van Woensel, L. KERBACHE, H. Peremans, N. Vandaele

European Journal of Operational Research

mai 2008, vol. 186, n°3, pp.990-1007

Départements : Information Systems and Operations Management, GREGHEC (CNRS)


Transportation is an important component of supply chain competitiveness since it plays a major role in the inbound, inter-facility, and outbound logistics. In this context, assigning and scheduling vehicle routes is a crucial management problem. In this paper, a vehicle routing problem with dynamic travel times due to potential traffic congestion is considered. The approach developed introduces mainly the traffic congestion component based on queueing theory. This is an innovative modeling scheme to capture travel times. The queueing approach is compared with other approaches and its potential benefits are described and quantified. Moreover, the optimization of the starting times of a route at the distribution center is evaluated. Finally, the trade-off between solution quality and calculation time is discussed. Numerous test instances are used, both to illustrate the appropriateness of the approach as well as to show that time-independent solutions are often unrealistic within a congested traffic environment, which is usually the case on European road networks. Keywords: TABU SEARCH; EUCLIDEAN PLANE; ALGORITHMS; CAPACITY


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