A Framework for Stakeholder Oriented Mindfulness: Case of RFID Implementation at YCH Group

T. S. H. Teo, S. C. SRIVASTAVA, C. Ranganathan, J. W. K. Loo

European Journal of Information Systems

mars 2011, vol. 20, n°2, pp.201-220

Départements : Information Systems and Operations Management, GREGHEC (CNRS)

Mots clés : RFID, YCH Group, Mindfulness, Stakeholder, Implementation

Implementation of innovative technology in organizations is often fraught with challenges. Past literature on mindfulness suggests that mindful implementation of innovative solutions facilitates success and enhances effectiveness for the organization. Integrating insights from the mindfulness and stakeholder perspectives, we present and analyze a longitudinal case study of Radio Frequency Identification (RFID) implementation at YCH Group, a leading logistics provider in the Asia-Pacific region. Our objectives are to examine key attributes of mindfulness as well as identify specific organizational routines that fostered mindfulness at YCH that ultimately paved the way for effective implementation of RFID technology. Important lessons can be learnt from how YCH instituted organizational routines that enabled them to mindfully implement RFID, by explicitly considering both internal and external stakeholders

A Newsvendor Model with Initial Inventory and Two Salvage Opportunities

C. VAN DELFT, A. Cheaitou, Z. Jemai, Y. Dallery

Journal on Systemics, Cybernetics and Informatics

2011, vol. 9, n°3, pp.30-36

Départements : Information Systems and Operations Management, GREGHEC (CNRS)

Mots clés : Newsvendor model, Initial inventory, Lost sales, Salvage opportunities, Concave optimisation and threshold levels

In this paper, we develop an extension of the newsvendor model with initial inventory. In addition to the usual quantity ordered at the beginning of the horizon and the usual quantity salvaged at the end of the horizon, we introduce a new decision variable: a salvage opportunity at the beginning of the horizon, which might be used in the case of high initial inventory level. We develop the expression of the optimal policy for this extended model, for a general demand distribution. The structure of this optimal policy is particular and is characterized by two threshold levels. Some managerial insights are given via numerical examples.

A Petri Net Approach to Analyzing Behavioral Compatibility and Similarity of Web Services


IEEE Transactions on Systems, Man, and Cybernetics - A

2011, vol. 41, n°3, pp.510-521

Départements : Information Systems and Operations Management, GREGHEC (CNRS)

A Trust-Based Approach to Selection of Business Services

S. LI, Y. FAN, X. LI

International Journal of Computer Integrated Manufacturing

2011, vol. 24, n°8, pp.769-784

Départements : Information Systems and Operations Management, GREGHEC (CNRS)

An Empirical Investigation of the Relationship of IS Strategy with Firm Performance

D. Leidner, J. LO, D. Preston

Journal of Strategic Information Systems

2011, vol. 20, n°4, pp.419-437

Départements : Information Systems and Operations Management

pas sous affiliation HECGiven the important impact that an IS strategy has on the potential value IS brings to an organization, we develop and test a model of IS Strategy and Firm Performance. Our survey-based study provides strong evidence that firms with defined IS strategies (either IS Innovator or IS Conservative) perform better than those without defined IS strategies. Organizations without a clearly defined IS strategy actually experienced a negative relationship with firm performance. These organizations should realize the potentially negative outcomes of such a lack of strategy and work to extricate themselves before a consistent pattern of investing in IS without clear organizational benefit develops. Furthermore, the study suggests that the IS Innovator strategy is, in particular, associated with more superior firm performance than the IS Conservative strategy under conditions of environmental dynamism. Organizational leaders need to consider the external environments under which their organizations are operating and evaluate the influence those environments may have on their IS strategy's ability to impact performance. Post hoc analysis results also reveal a fourth potential IS strategy, one that strives for ambidexterity. Ambidextrous firms were found to be associated with the most superior performance, leading to a potential extension of the existing IS strategy typology and a call for future research.

Balancing specialized and generic capabilities in the provision of integrated solutions

F. Ceci, A. MASINI

Industrial and Corporate Change

février 2011, vol. 20, n°1, pp.91-131

Départements : Information Systems and Operations Management, GREGHEC (CNRS)

Mots clés : Capabilities, Integrated Solutions, Cluster Analysis

Integrated bundles of products and services are gaining importance in various sectors and are reshaping the competitive landscape of many industries. They also pose new challenges to established firms, who need to reconfigure their capabilities. Drawing upon the resource-based view and contingency theory, we test a model of fit between environmental requirements and integrated solutions capabilities in the IT sector. We use the model to interpret the current industry structure and analyze its dynamics. The analysis suggests the existence of four different configurations and indicates that differences in fit between environmental variables and strategic choices partially account for performance differences among integrated solution providers. The results also suggest that, although the provision of bundled products and services confers some a priori advantages to IS providers over generic IT firms, these advantages are greater for firms that are able to align their capabilities to the characteristics of their operational environment

Development and Impact of e-Government: The Intertwined Role of e-Commerce from a Cross-Country Stakeholder Perspective


Electronic government: an international journal

2011, vol. 8, n°2-3, pp.144-163

Départements : Information Systems and Operations Management, GREGHEC (CNRS)

Mots clés : Electronic commerce, e-commerce, e-business, Electronic business, Cross-country perspectives, Stakeholder perspectives, ICT readiness, Information technology, Communications technology, Primary stakeholders, National stakeholders, Citizen groups, Business organisations, ICT impact, Usage patterns, Interdependencies, Electronic government, e-government.

Anchoring our research in stakeholder theory and using secondary data from 100 countries, we examine the role of 'Information Technology (IT) readiness' of primary national stakeholder groups in a nation (i.e., citizens, businesses and governments), in facilitating both ''e-government and e-Commerce development'' in a nation. Furthermore, using the IT impact perspective, we examine the impact of e-government and e-Commerce development on the 'IT usage patterns' of the three identified national stakeholder groups. This study also examines the relationships between e-government and e-commerce in a nation so as to identify the important interdependencies between the two

Dossier du mois : Quels indicateurs pour piloter ? performance économique et financière, commerciale, systèmes d'information


Revue Fiduciaire Comptable

novembre 2011, n°388

Départements : Information Systems and Operations Management

Dynamic Checking and Solution to Temporal Violations In Concurrent Workflow Processes


IEEE Transactions on Systems, Man, and Cybernetics - A

2011, vol. 41, n°6, pp.1166-1181

Départements : Information Systems and Operations Management, GREGHEC (CNRS)

Heterogeneity of IT Employees: An Analysis of a Model of Perceived Organizational Support by Job Type

J. LO, C. Riemenschneider

ACM SIGMIS - Database for Advances in Informations Systems

août 2011

Départements : Information Systems and Operations Management

pas sous affiliation HECThe retention of existing IT employees is crucial due to the expected shortage of the IT labor force in the U.S., Canada, and European countries. While much of the extant IT turnover literature implicitly assumes that IT employees are homogeneous, we contend that they are a diverse group and that exploring the group in depth would reveal further insights into why employees turnover. We examined a sample of employees by IT job type in a turnover model of the antecedents and impacts of perceived organizational support (POS), which is another infrequently studied concept in the literature but is a potentially important predictor of turnover. A survey of 302 IT employees at a large U.S.-based company showed that these employees are in fact diverse. The relationships between role ambiguity and POS and work schedule flexibility and POS were found to be significant for managerial employees, but not for technically-oriented employees. The relationship between career accommodations and POS, however, was found to be significant for technically-oriented employees, but not managerial employees. As a whole, this study suggests that by combining all IT employees together in our analyses, we may forego some of the unique insights about these employees that we can otherwise cultivate to strengthen the bond between the organization and its employees and to enhance our existing IT turnover literature. The results of this study provide implications for organizations on how they can better balance the tactics they use to retain their valued IT employees. IT managers can be in a better position to focus on building relationships with their employees based on what is generally important to those employees