Internal consultants: why clients use them and for what benefits ?

F. Grima, G. TREPO

European Management Review

avril 2011, vol. 29, n°2, pp.144-154

Départements : Management et Ressources Humaines

Mots clés : Internal consulting, Client-consultant relationship, Critical success factors, Management consulting

accepté le 5 janvier 2011This study explores the dynamic of the client-consultant relationship as perceived by the former. Our research is based on four French case studies. It was possible to examine clients' and consultants' perceptions, as well as those of neutral parties such as senior